Customer Information

Service and Software Delivery Policy

Last updated August 5, 2026

Consulting Delivery

Consulting may be delivered remotely, onsite, or in a hybrid format as stated in the written proposal. Estimated start dates, meeting schedules, milestones, and deliverables are confirmed before payment.

Software Activation

Software subscriptions are delivered electronically. Access is normally activated after payment, acceptance of terms, and receipt of required account information. Typical activation is within 1–3 business days unless the order states otherwise.

Support

Email support is available according to the purchased plan. Response times are targets rather than guaranteed resolution times unless a separate service-level agreement applies.